Sonia Says: Social Media Coach, Marketing Consultant

Consultant, coach & creator supporting media, nonprofits & startups. Helping you grow, connect & stand out.

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Sonia Dasgupta is a strategist, storyteller, and founder of Sonia Says — a creative consultancy helping brands, leaders, and changemakers grow through purposeful storytelling and smart social strategy. With years of experience leading digital content and social teams across media organizations — including WJLA-TV, WUSA9, WJZ-TV, and CBS — Sonia has built a career at the intersection of journalism, audience engagement, and brand development. Her work has driven millions of impressions, built communities, and helped public figures and organizations show up online with clarity and confidence. Today, through Sonia Says, she offers strategy, coaching, and content services designed to help clients stand out authentically — pairing creativity with data, and purpose with personality. When she’s not crafting strategy or mentoring the next generation of journalists, Sonia can usually be found near the water, exploring new cities, or creating something that tells a story worth sharing.
  • Why brands are finally treating storytelling as a core business function

    Why brands are finally treating storytelling as a core business function

    Something stood out to me this week that gets at a shift happening across how organizations think about brand and audience connection.

    The Baltimore Ravens recently posted a job description for a Head of Corporate Communications that caught my eye — not because it was about football, but because of how it framed the role:

    “This individual will play a critical role in crafting the organization’s voice for non-football initiatives, coordinating message strategy and driving storytelling around business growth, fan experience, community engagement, sponsorships, and culture…”

    Read that again.

    This isn’t about wins and losses. It’s about voice. It’s about connection beyond the product.

    Having spent time in Baltimore, I can tell you that the Ravens live far beyond the scoreboard. They show up in neighborhoods, in civic pride, in everyday conversations. You don’t build that kind of loyalty from ads — you build it with meaning.

    The Strongest Brands Are Investing in Human Storytelling

    Today’s best-in-class brands are telling stories that emphasize:

    • Community and culture
    • Experiences beyond the core product
    • Purpose-driven growth
    • Partnerships that matter
    • People and values behind the brand

    And here’s the thing: this isn’t isolated to sports.

    Weeks ago, The Wall Street Journal highlighted a broader trend — organizations across industries are hiring storytellers because they recognize narrative, voice, and trust are now core business functions, not optional marketing add-ons.

    Why This Matters Right Now

    In social media right now:

    • Algorithms change frequently
    • Paid strategies rise and fall
    • But authentic connection continues to outperform both

    This isn’t a trend — it’s a correction.

    Brands are waking up to a simple truth: audience trust, context, and credibility matter just as much as reach. And long-term loyalty only comes when your audience feels seen, understood, and genuinely connected to your narrative.

    The Ravens were just bold enough to say it out loud. Others will follow.

  • When everything looks real, trust becomes the strategy

    When everything looks real, trust becomes the strategy

    Recently, Instagram’s Adam Mosseri put words to a shift many creators, journalists, and media leaders have already been navigating:

    In a world increasingly filled with AI-generated content, authenticity is no longer assumed.

    That statement landed for a reason. Not because it introduced something new, but because it confirmed something fundamental about where media is headed.

    This isn’t an algorithm update.
    It’s a trust reckoning.

    This Shift Didn’t Start With AI

    Long before generative tools became widely accessible, audiences were already recalibrating how they decide what and who to believe.

    We’ve seen it in:

    • Journalists being questioned not just on facts, but framing
    • Creators building influence without institutional backing
    • Audiences following people across platforms, not brands within them

    AI accelerated the timeline, but it didn’t change the underlying behavior.

    When content becomes easy to produce, credibility becomes harder to earn.

    Authenticity Is No Longer a Differentiator

    For years, “be authentic” has been treated like advice.

    Today, it’s a baseline.

    If anyone can generate a convincing image, video, or caption, authenticity stops being about aesthetics or tone. It becomes about consistency, context, and intent.

    Audiences are asking different questions now:

    • Does this person sound like themselves over time?
    • Do their takes align with what they’ve said before?
    • Are they explaining why something matters, not just what happened?
    • Do they show their thinking, or just the outcome?

    Trust is being built or lost in the margins.

    What This Means for Creators and Journalists

    The creators who will grow in this next phase aren’t the most polished or the fastest to adopt new tools. They’re the ones who make their credibility legible.

    That looks like:

    • Explaining your perspective, not just posting conclusions
    • Showing process, not just performance
    • Speaking in a voice that sounds human, even when discussing complex ideas
    • Being accountable to your audience, not just optimized for reach

    This is especially true for journalists, who are no longer operating as one-way distributors of information. Journalism now lives inside a relationship one that requires transparency and responsiveness.

    Why I’ve Always Focused on Trust First

    My background in newsroom leadership shaped how I see this shift.

    In newsrooms, trust isn’t abstract. It shows up in:

    • Whether audiences return
    • Whether they believe you in moments of uncertainty
    • Whether they share your work when it actually matters

    Those same dynamics now apply to creators and media brands online.

    That’s why I’ve always advised teams to prioritize:

    • Credibility over polish
    • Context over clicks
    • Relationships over reach

    Platforms may change. Formats will evolve. Tools will improve.

    Human behavior is far more consistent.

    The Takeaway

    When everything looks real, trust becomes the strategy.

    Not as a slogan, but as a daily practice.

    The creators, journalists, and leaders who understand this won’t just survive the next phase of media. They’ll shape it.

    What I’m Watching Next

    • How platforms surface signals of credibility
    • How audiences reward consistency over novelty
    • How journalists redefine authority in public spaces

    These are the questions behind Sonia Says — and the lens I’ll keep using to make sense of where media is going next.

  • Digital teams are the newsroom

    Digital teams are the newsroom

    DIGITAL TEAMS ARE THE NEWSROOM. Yeah, I said it.

    In many newsrooms I’ve worked in, and in conversations across the industry, there’s STILL a divide between digital teams and the rest of the newsroom.

    And as we head into 2026, it doesn’t make sense.



    Digital platforms now reach the majority of the audience, yet they’re still treated like an add-on instead of a core part of the news team.

    You hear it in moments like:
    “I sent my script and it didn’t go up fast enough.”
    “I did a vertical video but it wasn’t shared on the brand account.”
    “I tagged the brand but it wasn’t reshared.”

    To me, these aren’t platform problems. They’re collaboration problems.

    The newsrooms that perform best don’t treat digital as a final step — they bring those teams in early.

    When that happens, stories travel further, engagement improves, and journalists feel less stretched trying to do everything themselves.

    I shared a simple collaboration checklist on Instagram today — but I’m curious:
    What’s one thing your newsroom does well when it comes to digital collaboration?

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  • Authenticity builds audiences on social media

    Authenticity builds audiences on social media

    A friend asked me today how to grow a following.
    My answer surprised her: stop trying to look perfect.



    I was talking with a friend who owns a small business. She’s struggling to grow her social following and keeps comparing herself to creators with hundreds of thousands of followers.

    Here’s the part people forget: Those beautifully curated pages didn’t start that way. They were built on authenticity first then the polish came later.

    To get someone to hit “follow,” you have to connect with them.
    To get them to buy? That connection has to feel real.

    Personally, I don’t connect with overly curated content.
    Maybe it’s the journalist in me, but I want to see real people doing real things. When I relate, I follow and I stay.

    That’s why I keep encouraging journalists and business owners to try reels.
    Right now, vertical video is still being pushed — and it’s one of the easiest ways to reach new people.

    Yes, showing your face can feel uncomfortable.
    Yes, people worry about what strangers might say.
    But here’s the truth: most people are rooting for you — and the ones who aren’t shouldn’t get to control your voice.

    You don’t need a perfect reel. You need a starting point.

    A short clip.
    A moment from your day.
    Something real.
    The polish can come later.

  • Is journalism dead?

    Is journalism dead?

    “Is journalism dead?”

    I hear this question a lot especially about local TV news.

    Here’s my honest take:
    Traditional journalism is dead.
    But journalism itself? Very much alive.

    For decades, news was a one-way street. Journalists decided how a story was told, audiences consumed it, and that was the end of the exchange. Authority flowed in one direction.

    That world no longer exists.

    Today, journalism is a relationship.
    It’s a conversation between reporter and audience: one built on transparency, trust, and accountability.

    Viewers and readers now ask:
    • Why did you choose this angle?
    • Who are your sources?
    • What did you leave out?
    • Did you actually get to the root of the issue?

    And they expect answers.

    If you’re still producing or reporting as if journalism is a broadcast AT people instead of a dialogue with them, you’re reinforcing the idea that journalism is dying.

    But if you understand that journalism now requires listening, responding, and engaging — then journalism isn’t dead at all.
    It’s evolving.

    The real question isn’t “Is journalism dead?”
    It’s: Are we willing to change how we practice it?

    Curious how others see this. Is journalism dying — or just being reshaped?

  • Instagram is letting you choose your algorithm… and I have thoughts

    Instagram is letting you choose your algorithm… and I have thoughts

    Instagram quietly rolled out a new feature earlier this month.

    You can now customize your Reels algorithm based on themes and interests.
    Not just “hide this,” but actually tell Instagram what lanes you want more of.
    And here’s the thing…

    This is both amazing and slightly concerning — depending on how you look at it.



    ⭐ THE GOOD: We finally get some control back.
    If you want more cooking, journalism explainers, Pilates, skincare, book talk — whatever — you can actually shape what shows up. Reels suddenly feels less like the Wild West and more like a curated experience.

    👎 THE BAD: We’re actively choosing our bubbles now.
    If you don’t select news, local issues, or anything outside your comfort zone… it may never reach you. And that has big implications for how people stay informed — or don’t.

    And here’s where this gets real for creators and journalists:

    If audiences can handpick their interests, then:
    – Content has to earn its way into those categories
    – Discovery becomes harder unless someone deliberately selects your topic
    – “General audience reach” may shrink
    – Packaging matters even more — clear themes, repeatable value, recognizable angles
    – Journalists may have to rethink how they surface need-to-know information to people who aren’t actively seeking it

    This update gives users control… But it also raises a bigger question:
    What happens when we only choose the content that feels comfortable?

    And what gets lost when important information doesn’t fit neatly into a chosen “theme”?

    I’m watching this closely — because this shift isn’t just about Reels. It’s about how information finds us in 2026.

  • Simple digital strategies are sometimes the smartest ones

    Simple digital strategies are sometimes the smartest ones

    The smartest digital strategies right now are the simplest ones.

    With shrinking teams, tighter timelines, and more platforms than ever, complexity isn’t a badge of honor: clarity is.

    I’ve seen over and over that the teams that win at digital aren’t the ones with the biggest budgets. They’re the ones who:

    ✨ Know exactly who they’re creating for
    ✨ Have repeatable formats that reduce decision fatigue
    ✨ Build workflows that protect creativity, not crush it
    ✨ Measure what matters (not everything that moves)
    ✨ Empower their teams to experiment without fear

    Simplicity isn’t about doing less. It’s about doing the right things consistently and intentionally.

    In 2025, digital leadership is less about chasing every trend and more about focusing on what builds trust, engagement, and long-term connection.

    What’s one thing you’ve simplified in your digital strategy that made a difference?

  • Leadership lessons: Managing a newsroom through high-pressure moments

    Leadership lessons: Managing a newsroom through high-pressure moments

    Leading a news team through high-pressure moments teaches you a lot about people.

    When you’ve managed a team of 200+ people during breaking news, high-stress cycles, HR challenges, and moments where the stakes feel sky-high… you learn what real leadership looks like.

    Here’s what’s stayed with me:
    🧭 Clarity beats speed. In a crisis, people don’t need noise. They need direction.
    🤝 Check on your team, not just the work. Burnout hides in silence.
    🧩 Assign strengths, not just shifts. The right person in the right moment changes everything.
    🔄 Debriefing matters. It’s how teams grow, recover, and trust each other more.
    💬 And morale isn’t a “nice to have.” It’s mission-critical — especially when everyone is running hot.

    News is demanding. But leading people through it? That’s the real job — and the part I care most about.

    What’s one leadership lesson that’s stuck with you?

  • Is it time to redefine ROI for social media?

    Is it time to redefine ROI for social media?

    If we want a better digital strategy in journalism, we need to redefine return on investment (ROI).

    There’s a hard truth in digital journalism that we don’t talk about enough:

    Social media isn’t designed to drive clicks — and it hasn’t been for a long time.
    But that doesn’t mean social content has no ROI. In fact, the value is often bigger than the immediate click-through we obsess over.

    Here’s the reality:

    1️⃣ Algorithms suppress outbound links.

    Platforms want people to stay in-app.
    – Link posts get deprioritized.
    – Even high-performing content rarely converts more than a small percentage.

    So when we judge a social post solely by how many people clicked to a website, we’re evaluating the wrong thing.

    2️⃣ But social media has a different and critical kind of ROI.

    It builds:
    – Brand recognition
    – Familiarity with your reporters
    – Trust in your newsroom
    – Habit-forming behavior
    – Audience loyalty well before breaking news happens

    You probably won’t get someone to turn on their TV at 6 p.m. But when a major story breaks? They’ll remember the brand that stayed in their feed every other day.

    That’s ROI.

    3️⃣ And here’s what actually helps the click-through when it matters.

    Influencers already understand this formula:
    – Give enough information to be useful — people should feel informed after your video.
    – Then use Stories or the comments to share the full link for those who want deeper reporting.

    This is the funnel newsrooms often overlook: Provide value first → then invite the deeper click.

    4️⃣ The balance journalists need right now:

    Social shouldn’t be treated as a headline billboard pointing to the website. It should be treated as the top of the relationship funnel:

    First: serve the audience

    Then: build trust

    Finally: earn the click when the story demands nuance, depth, or breaking updates

    Clicks come from trust, not from pressure.

    5️⃣ A shift in thinking newsrooms need to make:

    Instead of asking: “How many clicks did this get?”

    The better questions are:
    – Did this build audience loyalty?
    – Did this strengthen our brand presence?
    – Did this make our reporters recognizable and credible?
    – Did this prime our viewers to return during breaking news?

    Because that is what turns a viral moment into sustained impact.

    The bottom line:

    Social media drives far more ROI through recognition, consistency, and trust than through immediate clicks. If we start treating social as a relationship-building ecosystem, instead of a traffic hose, we’ll make better content AND better connections with the communities we serve.

    🤔 What do YOU think the real ROI of social should be for newsrooms today — clicks, loyalty, or something else entirely?

  • 5 low-lift, high-impact content experiments

    5 low-lift, high-impact content experiments

    Digital teams are stretched thinner than ever, but your content doesn’t have to be.

    Between industry-wide cuts in news, holiday schedules, and the general end-of-year shuffle, so many teams are doing the work of two (or three) people right now. It’s a lot.

    That’s why I’m such a fan of low-lift, high-impact content experiments — smart formats that keep engagement steady without burning out your staff.

    Some of my favorites:
    ⚙️ Recutting archive video for fresh story angles
    ⚙️ Turning reporter notes into simple visual explainers
    ⚙️ Quick-turn Q&As when your audience is buzzing
    ⚙️ Platform-specific polls that drive conversation
    ⚙️ Explainer carousel templates that save time and look great

    These aren’t heavy lifts — they’re strategic ones. And in tight staffing seasons, small wins matter.

    What’s one low-lift experiment your team has tried that made a big impact?